Returns and Refunds - Physical Items:

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Changed your mind? If for any reason you are not happy with your purchase, we offer a full refund or exchange within 28 days of delivery.

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Key information:​

• Items must be returned in their original condition.  By original condition, we'd expect this to mean that you've kept original packaging and labels, and that the item is unused and undamaged

• Items bought from one of our stockists, must be returned to the relevant stockists store where their own returns policies will apply.

• We regret that we cannot refund or exchange items that have been personalised.

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As per the  EU Consumer Rights Directive 2014: EU customers have 14 calendar days from the purchase date to return items for any reason. From the day of cancellation, we have 14 days to refund you as the customer.

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Once any items have been returned, we’ll refund the person who originally placed and paid for the order. This includes items purchased during sales events. 

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This policy does not affect your statutory rights relating to misdescribed or faulty goods or your right to cancel orders under the consumer protection (distance selling) regulations further details of which are available from your local trading standard department or citizen's advice bureau.

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Returns and Refunds - Digital Items:

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If you are not satisfied with a pattern that you have purchased from us, or you have purchased the wrong pattern by mistake, and you are still within 28 days of your original purchase date, your request for a refund or exchange will be honored, no questions asked.  Please contact us as soon as possible at info@dearewe.com to arrange the refund or exchange to your account.